1. What type of leather do you use for your bags?
We use premium, full-grain or top-grain leather sourced from reputable tanneries. Each bag is crafted for durability, character, and timeless style.
2. Are your bags handmade?
We use a combination of hand and machine stitching for our products. Our leather bags are carefully crafted by skilled artisans, ensuring quality and attention to detail in every stitch. We use hand-held tools together with machines to achieve well finished products.
3. How do I care for my leather bag?
To keep your bag looking its best, avoid prolonged exposure to direct sunlight or moisture. Use a leather conditioner every few months and store it in a dust bag when not in use.
4. Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and costs vary by location and will be calculated at checkout.
5. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in original condition. Please visit our Returns & Exchanges page for full details.
6. Can I customize a leather bag?
At the moment, we do not offer full customizations, but we do provide monogramming options on select styles. Check individual product pages for availability.
7. How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order through your account dashboard.