We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
- You may return most new, unused items within 14 days of delivery for a full refund.
- Items must be returned in their original condition, including packaging, tags, and accessories.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
Certain types of items are not eligible for return, including:
- Custom or personalized items
- Gift cards
- Final sale or clearance items (if marked)
Return Process
To initiate a return:
- Contact us at info@havvahamoud.com with your order number and reason for return.
- We’ll provide return instructions and a shipping label (if applicable).
- Ship the item back using the provided label or your preferred shipping method.
- Once we receive and inspect the item, we’ll issue your refund to the original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@havvahamoud.com.
Return Shipping
- If the return is due to our error (e.g., wrong or defective item), we’ll cover return shipping.
- Otherwise, return shipping costs are the responsibility of the customer.
Contact Us
If you have any questions about your return, please reach out at info@havvahamoud.com.