Thank you for choosing Hava Hamoud! We take pride in delivering your handcrafted leather bags directly to you. Here’s what you need to know about our shipping process:
1. Processing Time
Allow 1-3 business days for us to prepare your order for shipment. Orders placed on weekends or holidays will be processed on the following business day.
2. Domestic Shipping
We offer complimentary shipping within Nigeria for orders exceeding ₦50,000. For orders below ₦50,000, a standard shipping fee applies.
Domestic deliveries typically arrive within 3-7 business days.
3. International Shipping
We ship to a variety of countries internationally for an additional fee. The cost is determined by the weight of your order and your destination.
International deliveries generally take 5-10 business days, but customs processing may extend this timeframe. Please note that you are responsible for any customs duties or taxes imposed by your country.
4. Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Allow up to 24 hours for the carrier’s system to reflect your tracking information.
5. Shipping Address
Double-check your shipping information for accuracy, especially the address. If an incorrect or incomplete address results in a return shipment, we’ll contact you to rectify it before resending.
6. Order Modifications and Cancellations
We understand changes happen. If you need to modify or cancel your order, contact us immediately at [email address removed]. Once processed and shipped, modifications or cancellations are not possible.
7. Shipping Delays
While we strive for prompt deliveries, unforeseen circumstances like weather or carrier issues can cause delays. We cannot be held liable for carrier delays or damages resulting from them.
For any questions or concerns about our shipping policy, don’t hesitate to contact us at .
8. Bag Repair Services
At Hava Hamoud, we believe in the longevity of our products. Our skilled artisans are dedicated to restoring your beloved leather bags to their original glory. We offer a range of repair services, including:
- Zipper Repair: We can replace or repair damaged zippers to ensure smooth functionality.
- Strap Replacement: Worn or broken straps can be replaced with high-quality materials.
- Buckle Repair: We can fix broken buckles or replace them with new ones.
- Tear Repair: Our artisans can skillfully repair tears and rips in your leather.
- Scratch Repair: We can help minimize the appearance of scratches and scuffs.
To request a repair, please follow these steps:
- Contact Us: Reach out to our customer support team via [email address] or [phone number].
- Provide Details: Describe the damage and send photos if possible.
- Receive Quote: We’ll provide a quote and estimated turnaround time.
- Send Bag: Once approved, send your bag to the address provided.
We’re committed to providing exceptional repair services and ensuring your satisfaction.
Pre-Orders
For pre-ordered items, the estimated shipping time frame will be displayed on the product page. Pre-orders typically require a longer processing time, potentially taking 6-8 weeks for shipment.
If your order includes both pre-ordered and in-stock items, we’ll ship them together once everything is available. The estimated shipping time for pre-orders is an approximation, and actual delivery times may vary.
We’ll notify you via email with a tracking number once your pre-ordered item ships. Feel free to reach out to [email address removed] if you have any questions about your pre-order.